Sometimes in a startup it’s easy to forget that users are people and treat them like statistics. To talk to them for customer development purpose rather than to genuinely understand them.
How much traction do you have? What’s your growth? What’re the conversion rates?
While it’s definitely useful not to neglect numbers, it’s also important to see users as individuals.
I’d much rather have a user who cries at the demise of Learnemy than 10 users who don’t.
I build Learnemy, an online marketplace that finds you the right instructors and classes in Singapore. Follow us on Facebook or Twitter
Follow me on Twitter 
